About Muddy Boots
Muddy Boots believes the key to happy children in its nurseries (and happy parents) is happy staff. They'd tried several ways to keep people happy — rewards, incentives, open conversations — but had no real way of measuring progress, especially with teams always up and about looking after children.
They needed a way to measure happiness and facilitate conversations, without it becoming just a place to dump complaints. That's when they found Friday Pulse.
Even though Muddy Boots teams aren't desk-based, the focus on happiness let them put systems in place for people to participate in quick, weekly results conversations. Because leadership communicated clearly that the platform wasn't invasive monitoring, participation was high from the start — morale rose within weeks and frustrations got resolved before festering.
The business challenge
Tracking happiness in a work environment with people that don't spend their days at a desk
Our solution
Culture Profile performed a deep analysis of Muddy Boots' culture and identified areas needing more support
Celebrations, Thank-Yous, Frustrations and Ideas created opportunities for collaboration and bonding
Customisable scheduling and mobile-friendly ease of use matched the need for flexibility, letting teams do the pulse check on the go
Impact
- →Appreciation was identified as an opportunity area; consistent effort in showing gratitude then raised happiness scores
- →As a mentoring tool, Friday Pulse helped team leaders foster conversations outside of childcare — weekly check-ins turn frustrations into solutions
- →Intuitive data visualisation shows peaks and troughs in happiness, helping the team learn how to sustain more consistent happiness
“We're over the moon with Friday Pulse. It has helped empirically inform us how happy our teams actually are. We no longer have to hope that our ever-expanding teams are happy and love working for Muddy Boots — we now know exactly how happy they are, and have given our leaders and the team throughout the organization the tools, clarity and ability to strengthen happiness and wellbeing. We now know we are well on track and confident of achieving our goal of having one of the happiest teams in our industry.”
